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Why are you telling me this? An examination into negative consumer reviews on the web
Why are you telling me this? An examination into negative consumer reviews on the web









Why are you telling me this? An examination into negative consumer reviews on the web

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Why are you telling me this? An examination into negative consumer reviews on the web

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Why are you telling me this? An examination into negative consumer reviews on the web

(1977): Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress, in: Law & Society Review, Vol. Revenge is best served cold became a smash hit, in: The Sunday Times, (Zugriff am ).īest, A./Andreasen, A.R. (1992): Complaining Behavior in Social Interaction, in: Personality and Social Psychology Bulletin, Vol. Alicke, M.D./Braun, J.C./Glor, J.E./Klotz, M.L./Magee, J./Sederhoim, H./Siegel, R.











Why are you telling me this? An examination into negative consumer reviews on the web